Returns & Refunds:
Due to the nature of our products we are unable to accept returns due to hygiene reasons.
If an order is returned to us by courier due to reasons such as being unclaimed, refused, or having an incorrect address, we will refund the cost of the order minus the original shipping cost. It may take up to 7 days for the refund to be processed and reflected in your account.
Customers are responsible for entering the delivery address and we cannot be held accountable for any errors or inaccuracies in the address information provided. In the event that a parcel is delivered to an incorrect address due to a mistake made by the customer, we cannot send a replacement parcel. However, if the parcel is returned to us, we can resend it to the customer if they agree to cover the cost of redelivery.
Please notify us within 24 hours of receiving your order if you have any queries regarding your order.
If you wish to return a product please email us at [email protected] so we can help. We are only able to accept certain items up to 14 days from when the order has been placed.
Due to the nature of our products we are unable to accept returns due to hygiene reasons. If you wish to return a product, please contact us.
If there are any issues or you are unhappy with your order for any reason please do not hesitate to contact us as we’ll get back to you right away with a solution, however, we can not accept the return of used products due to personal preference (smell, taste, texture, etc.)
Allergic Reaction Policy:
We strive to provide our customers with an exceptional experience with our products. Nonetheless, each person’s skin is unique, and as with any skincare product, there is a possibility of experiencing a reaction. Therefore, we cannot be held liable for any adverse reactions as it is dependent on the individual’s skin and not the product itself.
It’s important to conduct a patch test and wait for 24 hours before using any skincare or cosmetic product. If an allergic reaction occurs, stop using the product immediately and seek medical advice if the reaction is severe. All the ingredients used in our products are listed on the product page, so it’s crucial to review them carefully to identify any known allergies to a particular ingredient.
Although we make every effort to ensure this information is correct and accurate, we cannot be held liable in instances where it is incorrect.