Are your products vegan?

All of our products are 100% vegan and cruelty-free.

Is your packaging recyclable?

All of our packaging is completely recyclable. Our soaps come packaged in cellulose bags; which made in the UK from renewable corn starch that has been accredited as biodegradable and compostable. Even the packaging peanuts we use are made from GM free starch.

How can I contact you?

Just give us a call on 01946 66813 or email bainandsavon@yahoo.com (Monday to Friday, 9am - 3pm) and we'll be delighted to answer your questions!

When will my order be sent?

Orders will be sent same day if your order is placed before 1pm.

Who are your delivery couriers?

We ship with Royal Mail 48  £3.90. We can get special rates for international parcels just email us and we will do our best to get a great rate for you.

Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bainandsavon@yahoo.com and send your item to: Bain & Savon Ltd, A1 Haig Enterprise Park, High Road, Whitehaven , CA28 9AN, United Kingdom.

This policy is only applicable to purchases made on our online store; we are unable to process returns for purchases made within a partnered retail location.

We are proud to be a Member of the Guild of Craft Soap & Toiletry Makers. It is illegal to sell soap, toiletries etc without a cosmetic safety assessment.  It is not generally known that in order to legally sell a crafted soap, toiletry or any other cosmetic product within the UK and European Union that it must meet legislative guidelines. The reason for this is public safety. The same legislative standards applies to imported products. The legislation in question was previously known as the Cosmetics Products (Safety) Regulations, since replaced by the new EU Regulation 1223/2009 (Cosmetics Regulation) which has been in force since 11 July 2013.  The legislation sets standards. It aims to ensure that every ingredient in hand-crafted soap and toiletry products is safe to use. Some ingredients are banned because they’ve been found by scientific testing to be potentially harmful. Other products are banned or restricted because they are potential allergens. The aim of the legislation is to protect the general public and the craft soap and toiletry maker.